Delivery & returns
We are currently able to supply orders within the United Kingdom only. If you are outside of this territory, please contact us to find your local authorised distributor.
Please note that the estimated shipping times below begin once the parcel is dispatched. Sometimes things happen that affect delivery networks and delay the delivery of your parcel. We do our best to keep customers informed about possible delays on our delivery information.
UK & NORTHERN IRELAND
CANCELLING AN ORDER
If you change your mind after placing an order, you can cancel it at any time before we dispatch it. Our stock team pick, pack, and ship orders very quickly so it is not always possible to cancel orders once they have been placed. Please see the Contact Us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.
RETURNING UNUSED PRODUCTS
Our returns policy covers items purchased through tangleangel.com only.
If you have changed your mind about a product after you have received it, you can return it to us for a refund within 14 days. Items must be returned in resalable condition, in their original packaging and with any security seals still intact.
Please email us at firstname.lastname@example.org to advise us of the return before sending.
We highly recommend that you use a registered and insured delivery service as we do not accept any responsibility for lost or damaged returns. This type of service will also allow you to track your package and ensure its safe return as we cannot issue a refund for lost or damaged items.
Regrettably we are unable to cover the postage costs of returns.
Post the parcel at your local Post Office and make sure you keep the receipt and ‘proof of postage’ until you’ve received your refund.
Refunds can take up to 10 working days to process. Although we are unable to notify you when the parcel reaches our warehouse, we will send you an email confirmation as soon as your refund has been processed.
If you need assistance with your refund or return please email email@example.com
Unfortunately, we are unable to exchange items.