FAQs

All you need to know about our products, return policy and shipping.

My order hasn't arrived. What should I do?

Please allow 3-5 working days for your order to arrive. If you have not received anything after 6 working days, please email us at info@tangleangel.com so we can look into this issue for you.

Where can I buy Tangle Angel products in the USA?

Please visit our Amazon USA Store.

Can I hold my hairdryer directly onto the bristles?

Although our brushes are heat resistant up to 120° they are not heat proof. We would always suggest that you hold your hairdryer a minimum of 15cm away from the bristles.

I don't see my country listed on the shipping options, what shall I do?

If your country is not listed on our shipping options, please contact us and our team will advise the local distributor for your region.

I've received an incorrect or faulty item. What should I do?

We’re sorry to hear that you’ve received an incorrect or faulty item. Please contact us via the contact form on our website, or send an email directly to sales@tangleangel.com with your order ID, name/product code of the item you were supposed to receive and further details of the problem, within 14 days of receiving your order. Will usually respond within 48 hours (Monday to Friday).

 

Can I make changes to my order?

If you change your mind after placing an order, you can cancel it at any time before we dispatch it. Our stock team pick, pack, and ship orders very quickly so it is not always possible to cancel orders once they have been placed. Please see the Contact Us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.

How do I track my order?

Most orders are shipped using Royal Mail’s 48 hour tracked service.

When we dispatch your order you will receive a notification which contains a tracking link that you can use to follow your parcels journey.

If you gave us your telephone number when you placed your order you will also receive updates via SMS text message.

How should I clean my Tangle Angel brush?

Firstly, ensure that all excess hair has been removed from the brush. Then rinse under some warm water (not boiling) until all the dirt has gone, once cleaned allow the brush to dry before use again.

How often should I shampoo my hair?

Everyone’s hair is different so there is not a clear-cut answer to this question. That being said, we would recommend that you shampoo your hair at least once a week, if not more. Washing your hair helps to remove residue left over from styling products as well as dead skin cells which naturally occur.

On the other hand, it is possible to over-shampoo, which can result in dry and brittle hair from removing your hair’s natural oils. You will need to find the happy medium for your individual hair – many of us at Tangle Angel HQ find that washing our hair 2-3 times a week works well. 

To learn more about how to look after your hair, read our Ultimate Haircare Guide.

How can I get my hair to grow quicker?

One of the most common questions asked in salons is ‘how can I get my hair to grow quicker?’ and although genetics can largely influence your hair, there are several things you can do to aid its growth such as having a well-balanced diet including foods with protein and biotin which both help to promote hair growth.

Another key thing to help growth is to avoid over-styling your hair with heat products as these can eventually cause long-term damage if the right precautions are not taken.

How often should I get my hair cut?

How often you get your hair cut is a personal preference and it can be tempting to avoid getting haircuts if your want to grow your hair, but research has shown that if you want to keep your hair healthy and in tip-top condition, then you should get it cut every 6-12 weeks to keep on top of split ends.

Everyone’s time frame for a haircut will be different but typically you will be able to feel when you need a cut, for example, if you have visible damage or your hair feels heavy.

How do I get stronger, healthier hair?

Having strong, healthy hair is a goal that many of us strive for and there are a number of things you can do to help your hair along this journey. First of all, ensure that you give your hair a break from heat styling as often as you can. Also, try to let your hair air dry as much as possible before blow-drying, so it is at least 75% dry. 

Another core thing to aid in having strong and healthy hair is to eat a balanced diet with plenty of protein and vitamins – this will help to boost collagen production which in turn, makes your hair stronger. Using moisturising conditioners and hair masks can also make a massive difference, nourishing your hair to be soft and shiny. We recommend using a hair mask once a week.

What brush should I use for my hair type?

We know that everyone’s hair is unique which is why we have created our range of beautiful detangling brushes which are suitable for a variety of hair types including curly, thick and straight hair. Our brushes are also great for a range of purposes such as a wet hair brush and styling hair brush

Whether you’re looking for a classic detangler like the Angel 2.0 or something that can be used on the go such as the Reborn Compact – we’ve got you covered. 

Explore our full collection to find your perfect match.

How often should I clean my hair brush?

Cleaning your hair brush is quite often a task that is pushed to the back of the list and before we know it, your brush is full of loose hair and product build-up, making it a much bigger job. How often you should clean your brush is dependent on the individual but our experts at Tangle Angel HQ recommend cleaning your brush at least every 2-3 weeks (and more often if you use a lot of product).

Take a look at our guide on how to clean your hair brush for other top tips.

Will I lose less hair if I don't brush it?

There’s a lot of speculation around what does and doesn’t help hair growth; one of them being how often you brush your hair. Although it’s logical to think that brushing your hair less would lead to less hair loss, skipping brushing your hair won’t decrease the average amount of hair you lose – losing hair is a natural process and on average, people can lose between 50 to 100 hairs a day. 

It’s important to remember that brushing your hair has a multitude of benefits including getting rid of any tough tangles and eliminating everyday product build-up. 

Read our blog on ‘Does brushing help hair growth’ to learn more.

Is there a best time to brush your hair?

Knowing how often to brush your hair can be difficult, especially if you’re on the go. You don’t want to be constantly brushing your hair to keep it in position (risking overbrushing and potential damage) or leaving it too long that tuggy knots form. 

Everyone’s preference for this will depend on their personal choice and hair type; if you have naturally straight hair you may not need to brush it as much as someone with naturally curly and thick hair. At Tangle Angel HQ, our recommendation is to give your hair a minimum of 2 thorough brushes a day; once when you get up and before you go to bed, and then 1-2 small brushes throughout the day to keep your hair in tip-top condition and tangle-free.

Learn more about how you should brush your hair in our blog.

Should I brush my curly hair when it's dry?

Brushing naturally curly hair when it’s dry can lead to frizzy locks and loose curls. For this reason, it is generally recommended that curly hair is brushed and detangled when wet. The reason for this is that when curly hair is dry, it can lose its elasticity, making it more prone to damage and breakages. 

Our experts at Tangle Angel HQ also recommend also starting from the bottom up when brushing as this will help to reduce unnecessary tugging. 

Read our blog to learn more about ‘how to brush curly hair’.

Which brush should I use if I have naturally curly hair?

Our brushes have been designed with curly hair in mind so we have got you covered! 

Our Reborn Xtreme brush is our answer for an eco-friendly brush for curly hair. Armed with its Memory Flex™ bristles and comfortable paddle design, it’s ready to help you tackle your tangles. Being made from recycled plastic, it’s also better for the environment too so it’s a win-win!

Our Angel Pro brush is also especially good for curly hair with its Ex-Static™ Anti Static Strip and antibacterial properties. 

Shop our collection of curly hair brushes today. 

Do I need to clean my hair brush?

Like cleaning your make up brushes and other tools in your beauty kit, cleaning your hair brush is essential to ensure that your hair is as healthy as it can be. We know all too well how easy it is to put off cleaning your brush but it is a must-do task. How often you clean your brush will be dependent on personal preferences but our experts at Tangle Angel recommend a minimum of every 2-3 weeks. 

Learn more about how to clean your hair brush here.

Is a comb or a brush better?

Everyone and their hair are unique, meaning that there is no one size fits all when it comes to hair brushes and styling tools. This can make it harder to figure out which brush is suitable for your hair type but we’ve designed our detangling brushes with every hair type in mind, meaning that we will have the perfect brush for you! 

Wide-tooth combs are known for allowing you to brush larger amounts of hair at a time, so we have designed our brushes with Memory-Flex™ bristles which to help you to take control of your tangles. 

Explore our range of brushes today.

What brush should I use for blow drying my hair?

We have designed our brushes to not only be beautiful but to be practical for everyday use. Although there are some core differences in our brushes; the Reborn Angel being made from recycled plastic and the Cherub 2.0 being perfect for your little ones to enjoy tangle-free hair.

Our unique technology means that our brushes can be used for multiple things. For example, they are heat resistant to up to 120°, making them the perfect accessory for styling your hair with a heated tool. They are also water-resistant making them a great beach companion or wet hair brush for the shower.

Browse our collection today to find your perfect match.

Does getting my hair cut actually help hair growth?

There is a lot of speculation about what helps hair growth, one of them being around how often to get your hair cut, especially if you want it to grow. It can seem a bit backwards to get your hair cut when trying to achieve long, luxurious locks, however, it can actually do your hair a favour in the long run. 

Getting your hair cut regularly helps to prevent split ends and potential damage, keeping your hair i tip-top condition. Our experts at Tangle Angel HQ recommend getting your hair cut every 8-12 weeks to ensure your hair is and healthy and as strong as it can be. 

Read more about what helps hair growth in our blog.