FAQs

All you need to know about our products, return policy and shipping.

My order hasn't arrived. What should I do?

Please allow 3-5 working days for your order to arrive. If you have not received anything after 6 working days, please email us at info@tangleangel.com so we can look into this issue for you.

Where can I buy Tangle Angel products in the USA?

Please visit our Amazon USA Store here.

Can I hold my hairdryer directly onto the bristles?

Although our brushes are heat resistant up to 120° they are not heat proof. We would always suggest that you hold your hairdryer a minimum of 15cm away from the bristles.

I don't see my country listed on the shipping options, what shall I do?

If your country is not listed on our shipping options, please contact us and our team will advise the local distributor for your region.

I've received an incorrect or faulty item. What should I do?

We’re sorry to hear that you’ve received an incorrect or faulty item. Please contact us via the contact form on our website, or send an email directly to sales@tangleangel.com with your order ID, name/product code of the item you were supposed to receive and further details of the problem, within 14 days of receiving your order. Will usually respond within 48 hours (Monday to Friday).

 

Can I make changes to my order?

If you change your mind after placing an order, you can cancel it at any time before we dispatch it. Our stock team pick, pack, and ship orders very quickly so it is not always possible to cancel orders once they have been placed. Please see the Contact Us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.

How do I track my order?

Most orders are shipped using Royal Mail’s 48 hour tracked service.

When we dispatch your order you will receive a notification which contains a tracking link that you can use to follow your parcels journey.

If you gave us your telephone number when you placed your order you will also receive updates via SMS text message.

How should I clean my Tangle Angel brush?

Firstly, ensure that all excess hair has been removed from the brush. Then rinse under some warm water (not boiling) until all the dirt has gone, once cleaned allow the brush to dry before use again.