Delivery & Returns

We are currently able to supply orders within the United Kingdom only. If you are outside of this territory, please contact us to find your local authorised distributor.

COVID UPDATE –

Due to the ongoing pandemic some customers are experiencing longer than average wait times.  Please be assured that Royal Mail are trying their best to move parcels through their network as quickly and as safely as possible.

Please note that estimated shipping times below begin once the parcel is dispatched.  Sometimes things happen that affect delivery networks and delay the delivery of your parcel.  We do our best to keep customers informed about possible delays on our delivery information.

UK & Northern Ireland

Royal Mail 48 Hour Tracked Orders will be dispatched within 1 working day and are sent via Royal Mail on a 48-hour tracked service. Available to UK mainland postcodes only, all other UK postcodes may take 1-2 working days longer. Orders are generally received within 3-5 working days. Free on all orders over £10
Royal Mail 48 Hour Tracked Orders will be dispatched within 1 working day and are sent via Royal Mail on a 48-hour tracked service. Available to UK mainland postcodes only, all other UK postcodes may take 1-2 working days longer. Orders are generally received within 3-5 working days. £3.95 on all orders under £10

Cancelling an Order

If you change your mind after placing an order, you can cancel it at any time before we dispatch it. Our stock team pick, pack, and ship orders very quickly so it is not always possible to cancel orders once they have been placed. Please see the Contact Us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.

Returning Unused Products

Our returns policy covers items purchased through tangleangel.com only.

If you have changed your mind about a product after you have received it, you can return it to us for a refund within 14 days. Items must be returned in resalable condition, in their original packaging and with any security seals still intact.

Please email us at sales@tangleangel.com to advise us of the return before sending.

We highly recommend that you use a registered and insured delivery service as we do not accept any responsibility for lost or damaged returns. This type of service will also allow you to track your package and ensure its safe return as we cannot issue a refund for lost or damaged items.

Regrettably we are unable to cover the postage costs of returns.

Returns Address:

Returns

Tangle Angel

Gardner House

Hornbeam Park

Harrogate

HG2 8NA

 

Post the parcel at your local Post Office and make sure you keep the receipt and ‘proof of postage’ until you’ve received your refund.

Refunds can take up to 10 working days to process. Although we are unable to notify you when the parcel reaches our warehouse, we will send you an email confirmation as soon as your refund has been processed.

If you need assistance with your refund or return please email sales@tangleangel.com

Product Exchanges

Unfortunately, we are unable to exchange items.